Computer Support Specialist II

Note for Current UM Employees

Current employees must apply internally via connectU > connectu.olemiss.edu

Definition of Class

This position provides technical support for computing, networking and telecommunication problems experienced by faculty, staff and students. The incumbent assists with inquiries regarding equipment problems, software packages, operating systems and networking applications and refers inquiries to the proper technical support group.

Examples of Work Performed

• Answers calls from users seeking assistance with computing and telecommunication problems.
• Attempts to diagnose problem and assists user in implementing solution via the telephone, internet, and on-site services.
• Assists users in learning software packages, operating systems and networking applications by giving instructions based on user’s level of computer efficiency.
• Removes viruses and spyware from student, faculty, and staff computers.
• Logs in calls to caller tracking database.
• Prioritizes the urgency of the requests for service personnel and routes maintenance requests to the appropriate technical support team.
• Follows up on requests to ensure resolution and user satisfaction.
• Assists faculty, staff and students in applying for and activating an e-mail accounts.
• Participates in the student orientation and registration process by informing and explaining computer resources available to University students.
• Answers questions regarding necessary equipment to connect to the University’s computer host.
• Resets passwords for students to access class grades or schedules on the University’s web site following proper policies and procedures.
• Configures computers for students, faculty and staff to dial-in or connect directly to the University’s computer host.
• Assist in training student workers to ensure quality assurance.
• Performs related or similar duties as required or assigned.

Essential Functions

These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

1. Provides technical support for computing, networking, and telecommunications problems.
2. Assists with inquiries regarding equipment problems, software packages, operating systems, and networking applications.
3. Configures computers for access to the web

Minimum Education/Experience

Education:
Associate’s degree in Computer Technology or related field.

 

AND

Experience:
Two (2) years experience related to the above described duties.

 

Substitution Statement:
Related experience may be substituted for education, on a basis set forth and approved by the Department of Human Resources.

Salary/Wage Information

To learn more about our pay structure and view our salary ranges, click here to visit the Compensation page of our Human Resources website. This link is provided for general pay information. Hourly rate or salary may vary depending on qualifications, experience, and departmental budget. Note: Unclassified positions (faculty, executives, researchers and coaches) do not have established salary ranges.

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

 

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.