Academic Instructional Technology Consultant I

Note for Current UM Employees

Current employees must apply internally via ConnectU > connectu.olemiss.edu

The University of Mississippi

"The University of Mississippi — fondly referred to as Ole Miss — stands as a premier public research institution with a proud legacy of academic distinction. We are devoted to nurturing a vibrant, inclusive community where every member — student, faculty, and staff — can achieve their fullest potential.”

Department Summary

Classroom Technology at the University of Mississippi plays a critical role in enhancing the university’s teaching and learning environments. As part of a collaborative and innovative team, this department provides cutting-edge technological solutions and support to ensure seamless classroom instruction. We focus on equipping classrooms with the latest technology, ensuring both educators and students have the tools they need to thrive. The team fosters a supportive and inclusive culture focused on continuous improvement and professional growth, staying abreast of emerging trends in instructional technology to deliver state-of-the-art resources for educators and students alike.

Role Specifications

Below you will find classification and compensation information.  For additional details behind the University of Mississippi classification system please visit Human Resource Compensation Page

Family - Information Technology 

Sub-Family - IT Multi-Discipline

Career Track / Level - P1

Grade -7

Role Summary

Assists in the management of IT infrastructure with responsibilities that may range from providing support and maintenance for both physical and wireless network infrastructure, including peripheral devices (such as computer desktops, projectors, copiers, and printers), all the way to managing the technical side of an organization's web content platform.

This role emphasizes a hands-on approach to integrating and maintaining classroom technologies. Team members thrive in an environment that values problem-solving, proactive maintenance, and effective communication. The department offers extensive opportunities to work with advanced multimedia products (extron, biamp, barco, etc) and contribute to strategic technological improvements that directly impact the university's educational outcomes.

As an Academic Instructional Technology Consultant I, you will:

-Provide hardware and software support for classroom technology, ensuring devices are fully functional, updated and meet security standards.
-Offer training and technical assistance to instructors and university staff, enabling effective use of classroom technology resources.
-Collaborate with other IT professionals to resolve issues and enhance the classroom experience.
-Maintain a working knowledge of emerging instructional tools and technologies to suggest and implement improvements.

Examples of Work Performed

Daily Operations:
-Install, configure, and test classroom A/V equipment, including projectors, multimedia players, lecterns, microphones, speakers, interactive panels, and attendance scanners.
-Respond promptly to tickets, diagnosing and resolving hardware & software issues.
-Train faculty and staff on using instructional technologies in a classroom.

Proactive Maintenance:
-Schedule and execute regular inspections to ensure all equipment is operational and perform updates and related maintenance tasks.
-Work with supervisor to identify and implement hardware upgrades or replacements.

Knowledge Enhancement:
Regularly review industry literature and attend training sessions to stay updated on new technologies and software.

Essential Functions

These essential functions include, but are not limited to, the following.  Additional essential functions may be identified and included by the hiring department.

1. Assists with routine assessment of department computer systems and software to ensure that all department functionality requirements and campus security standards are being met.
2. Supports in the installation, update and troubleshooting of departmental software and hardware.
3. Anticipates replacing or updating departmental computer hardware and software, including developing cost analysis and budgets to meet future needs. 

Minimum Education/Experience

Education: Bachelor's Degree

Experience: N/A

Preferred Qualifications

2 years of graduate level education and relevant experience related to job duties preferred.

For full consideration, please include a cover letter and resume. 

EEO Statement

The University of Mississippi provides equal opportunity in any employment practice, education program, or education activity to all qualified persons. The University complies with all applicable laws regarding equal opportunity and affirmative action and does not unlawfully discriminate against any employee or applicant for employment based upon race, color, gender, sex, pregnancy, sexual orientation, gender identity or expression, religion, citizenship, national origin, age, disability, veteran status, or genetic information.

Minimum Physical Requirements

Physical Requirements:  These physical requirements are not exhaustive, and additional job-related physical requirements may be added to these by individual agencies on an as needed basis. 

Corrective devices may be used to meet physical requirements.

Physical Exertion:  The incumbent may be required to lift up to approximately 10 pounds.

Vision:  Requirements of this job include close vision. Speaking/Hearing: Ability to give and receive information through speaking and listening.

Motor Coordination:  While performing the duties of this job, the incumbent is frequently required to talk and hear; and use hands to finger, handle, or feel. The incumbent is periodically required to sit. The incumbent is occasionally required to stand; walk; and reach with hands and arms

Interview Requirements: Any candidate who is called for an interview must notify the Department of Equal Opportunity/Regulatory Compliance in writing of any reasonable accommodation needed prior to the date of the interview.

Background Check Statement

The University of Mississippi is committed to providing a safe campus community. UM conducts background investigations for applicants being considered for employment. Background investigations include a criminal history record check, and when appropriate, a financial (credit) report or driving history check.